FAQ

Frequently Asked Questions/ Ego

我要如何聯繫你們?  What's the support email address?





請提供官方網站網址?  What's the official Web?


www.truegos.com




請提供官方 Facebook?  What's the official Facebook?


https://www.facebook.com/truegos.wls




請提供官方影音 Youtube?  What's the official Youtube?


https://www.youtube.com/channel/UCXYHrblVno4LE07ebRbJjHQ




請問售後保證期間?  Do you have a warranty?


自購買日起, 網站與機場免稅通路憑"購買證明", 實體通路憑"發票及保證卡",保固一年, 敬請妥善保管發票至少一年, 或至代理商網站 www.chsoin.com.tw 登錄購買憑證資料, 免除發票遺失困擾 (購買日30天內上網登錄)

Yes! Our warranty lasts for 1 year




請問耳機支援哪幾種音頻解碼? What codecs are supported?


Ego 支援 AAC and SBC codecs.

Ego supported AAC and SBC codecs.




請問耳機單體規格?  What's the specification of the monomer?


6.0mm 金屬客製單體

ultra- 6.0mm Metal Customized Monomer




請問晶片品牌與型號l?  What's the chip model?


台灣上市公司,瑞昱半導體

RealTek RTL8763BFR




請問單個耳機的電池容量? 充電盒電池容量?  What's the size of the battery in the earbuds and Charing Case?


耳機 50 mAh*2

充電盒 380mAh

Earbuds 50 mAh*2

Charing Case 380mAh




如何單獨使用左或右耳播放音樂? How to use single right or Left earbuds?



1.本耳機係以左耳為主耳, 左耳與手機連結後, 啟動真無線功能, 左耳將自動與離盒右耳連線


2.若須單獨使用左耳, 僅需將右耳放回充電盒內, 即可單用左耳

3.若須單獨使用右耳, 請將左耳放回充電盒內, 重新配對右耳 (手機藍牙序列出現Ego,右耳語音提示Paring), 手機配對成功後即可單獨使用右耳

4.提示: 右耳單獨配對時, 手機藍牙序列名稱仍為"TruEgos Ego", 這時候, 手機藍牙序列會出現兩個"TruEgos Ego",上面的Ego是先前左耳配對手機紀錄, 下面的Ego為右耳配對, 請依上下排列次序分辨左右耳紀錄




如何從單用右耳模式切換回雙耳使用模式?How to change the mode from singles to twin earbuds?


必須重置耳機

1.請刪除耳機與手機的配對

2.將耳機關機 (將耳機取出, 連續觸壓多功能鍵6秒不放, 亮紅燈後熄滅, 完成關機)
3..手動重新開機亮綠燈後,繼續按著不放, 直到耳機亮紅燈後熄滅關機, 完成一個開關機循環,即完成重置

4.重置後將耳機放回充電盒內再取出, 即可回到雙耳使用模式

參考影片:

https://drive.google.com/file/d/1q9Qp0xcRfRudRr9OFG1EWdXlz50wibXL/view?usp=sharing




只有單耳有聲音?如何重置耳機?How to reset earbuds?


1.如果僅左耳有聲音, 請直接將右耳重新置入充電盒內, 再取出即可自動連線, 或者手動將右耳開機, 也可讓左耳自動連線右耳

2.如果僅右耳有聲音,必須重置耳機, 回到雙耳使用模式

重置耳機方法

1.請刪除耳機與手機的配對

2.將耳機關機 (將耳機取出, 連續觸壓多功能鍵6秒不放, 亮紅燈後熄滅, 完成關機)
3..手動重新開機亮綠燈後,繼續按著不放, 直到耳機亮紅燈後熄滅關機, 完成一個開關機循環,即完成重置

4.重置後將耳機放回充電盒內再取出, 即可回到雙耳使用模式

參考影片:

https://drive.google.com/file/d/1q9Qp0xcRfRudRr9OFG1EWdXlz50wibXL/view?usp=sharing





Frequently asked questions/ Super Ego/ Super Ego+Ed

You specify the HR project that needs to be completed and we'll get to work for you. (more...)


If your organization frequently needs help with special projects or services, or even if it is a one-time need, Alliant HR Projects will be there to help you, guide you, or undertake the entire project. You specify the project that needs to be completed from within any of our service offerings, and after a consultation to determine the completion time frame, resources, and deliverables, Alliant Human Resources will get to work for you. We can handle multiple projects for you simultaneously. Projects can also be regularly scheduled throughout the year, or on an annual basis. Under the Alliant HR Projects partnership, the client can either pay the Alliant Human Resources hourly rate, or an agreed-upon flat fee for the project(s).